Dow Chemicals' Customer-Centric E-Business Strategy |
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» IT & Systems Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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Awards for Customer-Centricity Contd...
In 2000, Dow was third among the Fortune 100 companies and was the only chemical company to be listed in the 'Global Top 10' in providing electronic customer service.
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